Commercial Desk Examiner (LLoyds Experienced)

Vanguard is defined in the Oxford Dictionary as “a group of people leading the way in new developments or ideas”. Vanguard Claims Administration is no different.  Whether you are a client, an employee or a key vendor, you will find your exposure to the VANGUARD team to be a refreshing change from the ordinary!

We are currently in search of enthusiastic, qualified professional Lloyds Commercial Claims Examiners.  Our Commercial Claims Examiners work with policyholders, agents, field adjusters, contractors, public adjusters and attorneys to manage property damage associated with property damage claims.  In this role they are responsible for reviewing and verifying coverage for commercial claims/policy forms and providing instruction to independent adjusters and counsel.  Our Examiners adjust, negotiate and settle both commercial and residential property losses and claims.  Specific responsibilities include:

·         Maintain/monitor diary of claim files by collecting, organizing and documenting all relevant information to ensure all files are handled and touched on a regular basis.

·         Apply, review and verify coverage, draft reports for large losses as well as any claims that exceed assigned authority, settle covered claims timely, identify any liable third party, pursue and oversee subrogation process accordingly.

·         Instruct IA’s, vendors, experts and underwriters and provide adjusters with direction for claim handling.

·         Evaluate Property Claim Loss Notice, Policy and Adjuster Reports.

·         Monitor reserves as well as timely payments to policyholders and vendors to meet expected company billing goals.

·         Complete and send Proofs of Loss disclaimers, denial letters, withdraws, etc. to insured.

·         Provide exceptional customer service support to Underwriters, agents/brokers and policyholders.

·         Other duties as assigned

·         Although infrequent, travel for educational purposes.

• A High School Diploma or equivalency is required.  Bachelor’s degree is preferred. Property and Casualty Insurance License working toward AIC Designation and State Licensing.  **An AIC Designation will be required to obtain in this role.  


• A minimum of 3-5 years’ experience in property (commercial) claims handling.


• Force Placed Policy Experience required.


• Knowledge and understanding of insurance and claims management process with ability to handle heavy case load. 


• **Experience with Lloyd’s of London claims strongly preferred.   


• Strong ability to negotiate and investigate claims.


• Strong analytical skills, attention to detail, ability to work independently and multi-task.


• Ability to manage time and workload with strong organizational skills.


• Proven ability to provide exceptional customer service along with strong written/oral communication and interpersonal skills.


• Ability to grow strong relationships with Clients and colleagues.


• Goal orientated and able to achieve targets with minimal supervision from senior management


• Strong proficiency in Microsoft Office Suite with the ability to work with multi-faceted systems. 

Vanguard Claims Administration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.